Frequently asked Questions
For all shipments, a properly completed airwaybill and a detailed commercial invoice are required.
Depending on the commodity being sent and destination, additional documentation may be required. To ensure that you have provide all the documentation required for smooth customs clearance, please contact Customer Service on export@rennel.mu or Sales on sales@rennel.mu.
FedEx Express is one of the world’s largest express transportation companies, providing fast and reliable delivery to every U.S. address and to more than 220 countries and territories.
- Some items may be prohibited or restricted items and cannot be shipped into or out of a particular country.
- Some items can be shipped into or out of a particular country but will require export controls or additional paperwork.
Contact us on +230 286 5914 or info@rennel.mu for more information
Yes. FedEx offers import and export services between Mauritius and to more than 220 countries and territories.
You can request a quote by clicking here or contact us on 286 5914 or by email sales@rennel.mu
For country-specific international shipping information, please call us on 286 5914 or email on sales@rennel.mu or info@rennel.mu.
- Some items can be shipped into or out of a particular country but will require export controls or additional paperwork
- Some items may be prohibited or restricted items and cannot be shipped into or out of a particular country.
You can request a quote by clicking here or send us a mail on sales@rennel.mu or call on 286 5914 Ext 85
Click here to request an international pick up
In addition, regular customers can schedule a pickup online, get instant notifications and access shipping history record.
For more information, please contact our sales team on +230 286 5914 or sales@rennel.mu
Our international transit time is generally 2 to 5 business days depending on the destinations. Prevailing conditions may alter this transit times. For accurate and up-to-date transit time, please contact us +230 286 5914.
*Transit time excludes flight and customs delays
Yes. Shipment through our express services are trackable on FedEX.com or call on +230 286 5914 for more information about your shipment status.
In addition, regular customers can get instant notifications and access shipping history record, for more information, please contact our sales team on +230 286 5914 or sales@rennel.mu
Yes. For all international express shipments, you can request a proof of delivery by email on info@rennel.mu
In addition, regular customers can get their proof of delivery instantly and access shipping history record, for more information, please contact our sales team on +230 286 5914 or sales@rennel.mu
Yes you may,
For country-specific international shipping information, please call us on 286 5914 or email on sales@rennel.mu or info@rennel.mu.
- Some items can be shipped into or out of a particular country but will require export controls or additional paperwork
- Some items may be prohibited or restricted items and cannot be shipped into or out of a particular country.
- Gifts shipments can be subject to import duties and taxes at some destinations
- The shipping documentation must be clearly marked “Unsolicited Gift” in addition to the commodity name and the detailed description.
Volumetric weight is determined by multiplying a package’s length x height x width (all in centimeters) and dividing by 5,000.The chargeable weight will be highest of the volumetric weight or physical weight.
Please call our sales team on +230 286 5914 Ext 85 or sales@rennel.mu for setting up an account.
Yes, please call us on +230 2865914 for more information
A Proforma invoice can only be used for shipments of free goods such as product samples, catalogues or products not intended for sale
A Commercial Invoice will be requested for the clearance of other commodities