Indoor Sales Officer

Deadline: 16 June 2024

Duties & Responsibilities

Job Purpose

  • Present and sell company products and services to current and potential clients.
  • Act as a front-line representative for the Company with a professional and neat appearance at all times.
  • Ensure that the quality of service provided is at the highest level with a view to build a loyal clientele and promote company’s image

Main Accountabilities

1. Sales and Marketing

Key Responsibilities:

  • Indoor sales – Prepare documentations, proposals, and sales contracts.
  • Prepare paperwork including quotations and invoices to activate and maintain contract services.
  • Follow up on new leads and referrals resulting from field activity and identify sales prospects and contact these and other accounts as assigned.
  • Establish and maintain current client and potential client relationships.
  • Follow up with clients regarding statement of accounts and ensure that all accounts are settled in a timely manner.
  • Prepare presentations, proposals.
  • Liaise regularly with Finance department to follow up regarding any pending payments or claims received from clients as per specific portfolio.
  • Conduct outbound calls, known as cold calling, to identify prospective customers.
  • Generate list of potential customers using leads from existing customers, business directories and trade shows.
  • Regularly visit clients and establish and maintain a good relationship with customers.
  • Support and participate in marketing promotion and activities such as seminars, trade shows, and marketing events as and when required.
  • Follow up the Sales and Marketing plan and promote Company’s products and services.
  • Meet and exceeds targets and goals on a consistent basis.

2. Administration

Key Responsibilities:

  • Prepare paperwork to activate and maintain contract services.
  • Ensure that all KYC information is provided by clients prior to signing the sales contract including certificate of incorporation, VAT number, BRN.
  • Complete sales contracts and other forms applicable, duly maintain and update sales records and ensure an efficient tracking system for all paperwork.
  • Responsible for the Management of accounts for the portfolio of clients assigned.
  • Follow-up for collection of payment with the Finance Department.
  • Maintain up-to-date records regarding potential prospects.
  • Liaise regularly with the sales team keep them informed of progress of quotes, incoming/outcoming calls feedback, complaints (proposals, follow up with clients).

3. Customer Service

Key Responsibilities:

  • Establish, maintain, and enhance good relationships with customers.
  • Provide excellent service consistent with the Company’s core service standards and brand attributes.
  • Identify and resolve client concerns.
  • Handle all requests, claims, and complaints; resolve issues in a quick and efficient manner and follow up to ensure the customers’ satisfaction.
  • Respond to customers interactions in a professional and timely manner, provide help and advice using the company’s products or services and achieve positive resolutions.

4. Quality

Key Responsibilities:

  • Comply with and ensure compliance to warranty procedures and services standards within established company policies and procedures.
  • Follow and implement quality indicators as defined by Management.

 

Experience & Qualifications

Qualifications, Profile, Skills & Experience

  • Either HSC with a Certificate in Sales and/or Marketing plus experience or Degree Holder.
  • Experience in the Sales and Marketing sector would constitute an advantage.
  • Dynamic, Motivated, Pleasant and extrovert personality.
  • Enthusiastic and Customer service oriented with an efficient and businesslike approach.
  • Fully computer literate with ability to learn new software.
  • Highly proficient in written and spoken English and French.
  • Grooming with a professional and neat appearance is essential.
  • Excellent administration, interpersonal and communication skills coupled with a high level of integrity.
  • Able to work independently and/or in a team in a dynamic work environment.
  • Able to effectively handle multiple priorities, organize workload and meet deadlines.
  • Any equivalent combination of education and experience.