Import Support Clerk

Deadline: 16 June 2024

Duties & Responsibilities

  • Pull out documents for all detained shipment.
  • Advise customers about missing documents and required information needed for smooth clearance.
  • Advise customers regarding their amount to be paid for clearance via phone/SMS and email.
  • Keep a track of the pending approvals and missing documents from customers.
  • Submit approved files to Customs Clearance team for submission.
  • Submit regular statistics and reports to Management.
  • Ensure Caging of Shipments in done on FedEx systems.
  • Keep FedEx systems updated while working with a file.
  • Liaise with Customs clearance team for any request received from Customs.
  • Keep the Team Leader informed at all times of any matters impeding smooth work operations.
  • Respond to customers’ interactions in a professional and timely manner, provide support, help and advice and achieve positive resolutions.
  • Ensure that no false promises are made to clients and per se, that all promises made are being met.
  • Handle all requests, claims and complaints; resolve issues in a quick and efficient manner.

Experience & Qualifications

  • HSC
  • Dynamic, Proactive and Customer Service oriented.
  • Ready to work under pressure and able to effectively handle multiple priorities, organize workload and meet deadlines.
  • Knowlegde of Excel and Word.
  • Any equivalent combination of education and experience