Indoor Sales Officer

Job Purpose

• Present and sell company products and services to current and potential clients.
• Act as a front-line representative for the Company with a professional and neat appearance at all times.
• Ensure that the quality of service provided is at the highest level with a view to build a loyal clientele and promote company’s image

Main Accountabilities

1. Sales and Marketing

Key Responsibilities:

• Indoor sales – Prepare documentations, proposals, and sales contracts.
• Prepare paperwork including quotations and invoices to activate and maintain contract services.
• Follow up on new leads and referrals resulting from field activity and identify sales prospects and contact these and other accounts as assigned.
• Establish and maintain current client and potential client relationships.
• Follow up with clients regarding statement of accounts and ensure that all accounts are settled in a timely manner.
• Prepare presentations, proposals.
• Liaise regularly with Finance department to follow up regarding any pending payments or claims received from clients as per specific portfolio.
• Conduct outbound calls, known as cold calling, to identify prospective customers.
• Generate list of potential customers using leads from existing customers, business directories and trade shows.
• Regularly visit clients and establish and maintain a good relationship with customers.
• Support and participate in marketing promotion and activities such as seminars, trade shows, and marketing events as and when required.
• Follow up the Sales and Marketing plan and promote Company’s products and services.
• Meet and exceeds targets and goals on a consistent basis.

2. Administration

Key Responsibilities:

• Prepare paperwork to activate and maintain contract services.
• Ensure that all KYC information is provided by clients prior to signing the sales contract including certificate of incorporation, VAT number, BRN.
• Complete sales contracts and other forms applicable, duly maintain and update sales records and ensure an efficient tracking system for all paperwork.
• Responsible for the Management of accounts for the portfolio of clients assigned.
• Follow-up for collection of payment with the Finance Department.
• Maintain up-to-date records regarding potential prospects.
• Liaise regularly with the sales team keep them informed of progress of quotes, incoming/outcoming calls feedback, complaints (proposals, follow up with clients).

3. Customer Service

Key Responsibilities:

• Establish, maintain, and enhance good relationships with customers.
• Provide excellent service consistent with the Company’s core service standards and brand attributes.
• Identify and resolve client concerns.
• Handle all requests, claims, and complaints; resolve issues in a quick and efficient manner and follow up to ensure the customers’ satisfaction.
• Respond to customers interactions in a professional and timely manner, provide help and advice using the company’s products or services and achieve positive resolutions.

4. Quality

Key Responsibilities:

• Comply with and ensure compliance to warranty procedures and services standards within established company policies and procedures.
• Follow and implement quality indicators as defined by Management.