Junior IT and Admin Support

Deadline: 16 June 2024

Duties & Responsibilities

Support

Key Responsibilities:

  • Pull out documents for all detained shipment
  • Advise customers about missing documents and required information needed for smooth clearance
  • Advise customers regarding their amount to be paid for clearance via phone/SMS and email
  • Keep a track of the pending approvals and missing documents from customers
  • Submit approved files to Customs Clearance team for submission
  • Submit regular statistics and reports to Management.
  • Ensure Caging of Shipments in done on FedEx systems
  • Keep FedEx systems updated while working with a file
  • Liaise with Customs clearance team for any request received from Customs
  • Keep the Team Leader informed at all times of any matters impeding smooth work operations.

2. Customer Service

Key Responsibilities:

  • Respond to customers’ interactions in a professional and timely manner, provide support, help and advice and achieve positive resolutions.
  • Ensure that no false promises are made to clients and per se, that all promises made are being met.
  • Handle all requests, claims and complaints; resolve issues in a quick and efficient manner.

 

3. IT

Key Responsibilities:

  • Liaise with Suppliers/Head Office for Company’s IT issues where applicable.
  • Install, configure, troubleshoot and resolve software and hardware problems.
  • Ensure proper Safeguard and Maintenance of all IT equipment within the company.
  • Maintain inventory of assets.
  • Follow up repairs with the different suppliers or issues with employees.
  • Have the knowledge of formatting laptops and install software/Office.
  • Purchase IT equipment.

4. Compliance and Quality

Key Responsibilities:

  • Respect standards of quality and compliance.
  • Comply to:-

Company policies, procedures and services standards and

Customs provisions and regulations

 

Experience & Qualifications

HSC Holder with an IT background or Degree holder in IT/Mathematics Field would be an advantage
Technical knowledge of customs practice and procedures would be an advantage.
Knowledge of the MNS system would be an advantage.
Dynamic, Proactive and Customer Service oriented.
Ready to work under pressure and able to effectively handle multiple priorities, organize workload and meet deadlines.
Able to work independently and in a team.
Willing to learn and self-starter.
Any equivalent combination of education and experience

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